Refund and Returns Policy

Terms and conditions of use

About shipping

Shipping rates:

• All our shipping rates are calculated directly by our web site in the moment of processing your order, rates depends on items weight and prices.

• All in Tools USA LLC, ships in stock orders within 1 to 3 business days, backordered products ussually ships within 5 to 7 days, however, special equipment, non stock ítems or made to order products Will be advice an estimated lead time.

• Items that are below 140 lbs and which meet certain size and packaging constraints qualify for free ground shipping. Promotion is valid on combined order values over $99.00
• Promotion does not apply to freight/truck-line or oversized items. Free Shipping Promotions Only Apply to the Lower 48 States.

Additional Charges:

• Multiple shipping addresses may result in additional charges.
• Large and overweight items may result in additional charges and/or may require truck delivery.
• Additional charges will apply on all Truck Shipments requiring lift Gate Service and/or residential Delivery Service.
• If additional charges are necessary, All In Tools USA LLC, will contact you before proceeding with your order, for verification and approval.

Restrictions:

• We are unable to ship to PO Boxes.
• Items weighing over 100 lbs ship by truck freight. 
• We do not ship internationally.
• Our shipping rates and conditions apply for the 48 US continental states. Hawaii, Alaska and Puerto Rico require an accurate quotation.

Shipping Term

How do I accept my shipments?

• A signature is required for all Freight deliveries. Prior to signing and accepting any freight, please ensure it has been carefully inspected for any damage.
• Customers are responsible for inspecting thoroughly all shipments for damage prior to signing and accepting their purchases.
• Any item with damage should be refused and the customer should decline the signature request and contact All in Tools USA LLC, Customer Service to request a replacement product or refund.

 

The Consignee Responsibilities(s):

• Failure for a consignee(s) to be present to accept delivery may result in a delayed delivery and possible holding of the item(s) as well as additional charges by the freight company. If the freight company is unable to make delivery, storage charges for each day held will accrue. If held, these charges are the responsibility of the client who placed the order. In the event that neither the freight company nor www.allintoolsusa.com is able to contact the client who placed the order, the item(s) will be returned to All in Tools USA LLC, In this event, the client who placed the order will be held responsible for any and all costs (including, but not limited to; storage and any additional delivery attempts). Also, at discretion All in Tools USA LLC, may access a restocking fee.

Receiving Delivered Item(s):

• The consignee is responsible for the removal of all item(s) from the truck. Driver(s) are not allowed or responsible for removing delivered item(s). Unless a lift gate service is requested at the time of the order, the consignee is responsible for handling the item(s) which may require a fork-lift. If the shipment can’t be unloaded, and the freight company is requested to return with a lift-gate equipped truck, the consignee will be responsible for the cost.

Inspecting Your Shipment:

• Prior to signing and accepting any freight, please ensure it has been carefully inspected for any damage.
• It is the consignee’s responsibility to inspect their shipment for any and all damages. If the item(s) have been damaged, the consignee should refuse the delivery and immediately contact www.allintoolsusa.com. If the item has minor damage the consignee must write a precise description of the damage on both the consignees copy and the freight company’s copy of the delivery waybill.
• Please note: All in Tools USA LLC, is exempt from any and all damages to any item(s) unless noted on the shipping waybill by the receiving consignee or if the shipment is refused. If the shipment is signed for with no damage noted, the consignee will need to file a claim with the carrier directly. All in Tools USA LLC, will not reimburse the consignee for any damage not noted with the shipper at the time of delivery.

Concealed Loss or Damage:

• Please open and inspect all item(s) within the shipment as quickly as possible. If concealed damage is discovered please contact the freight carrier to file a concealed damage claim. Also, please make every attempt to leave the package, package materials, and its contents as you found them when you first discovered the damage.

What is truck liftgate service?

• Most freight truck beds are approximately four feet from the ground.
• It is not the truck driver’s responsibility to unload, or even assist in unloading, your items.
• A liftgate is a mechanism on the back of the truck that lowers the freight from the truck bed to the ground.
• Items weighing under 150 pounds can typically be picked up off the bed and placed on the ground by one or two able-bodied persons.
• Attempting this with heavier items can place all individuals in the area at risk. 
• Allintoolsusa.com recommends selecting liftgate service for items that are heavy, large, bulky or in any way may be unmanageable by the customer(s).
• If you would like to choose liftgate service, you may do so for items over 125 lbs on the Checkout.

Does www.allintoolsusa.com ships outside the United States?

• No, we only ships within the US. If you would like to buy an item from us and to be shipped internationally, you Will need a freight forward company able to ship to the desired country.

About returns

 

Return policy:

• We will accept any new returned item purchased from stock, provided it is in sellable condition (within the original box or packaging).
• All in Tools USA LLC, will provide return labels for defective ítems, up to 7 days after receiving the goods. (Defective ítems means with missing parts or not working but not with signs of use).
• For new unused ítems, there will be no restocking fee if the return is within 7 days from date of receiving the good, but return charges will be paid by the customer. Item must be within the original box or packaging.
• Shipping charges are the responsibility of the customer (unless defective).
• Items are not returnable after 30 days from purchase date.
• Software and electronic products are not returnable once opened.
• Special/custom orders are not returnable.
• Item(s) (not apply for made to products / special ítems) which ships directly from the manufacturer will incur a 35% restocking fee.
• Consumables are not refundable unless returned unused, unopened in original packaging.

How do I prepare an item for return?

• All returns must be accompanied by a Return Goods Authorization number (RGA) which can be obtained by emailing to Customer Service. The RGA will be emailed to you and will be enclosed with the product.
• After received to good(s), we will inspect the return and submit the applicable refund.
• NOTE: All unauthorized returns will incur a 35% processing fee. Please follow return preparation instructions above to avoid this fee.
• If the item arrives with damages at the moment of receiving, reject the item to the shipping Carrier. Write a message on the packing list stating about the damage.

How do I return an item under warranty?

• All products sold by www.allintoolsusa.com are covered by the manufacturer’s warranty repair/replacement policies only.
• Each product has different warranty coverage times, we will assit you at the moment you need it or you can ask before the purchase, some ítems qualify for replacement, others apply for repair. Any way we will be Happy to assit you.
• Please do not return any item covered with warranty until we send you the instructions and/or documentation.
• We will be glad to help our customers with their warranty repairs by directing them to the manufacturer’s warranty/repair center or customer service center.
• If the item covered with warranty needs return label and/or to be shipped to a repair center or to our location, we will provide you with these labels.

 

What if I received incorrect merchandise or incorrect order?

 

• Merchandise shortages or receipt of incorrect items must be reported within 48 hours of receipt of shipment. Claims submitted after this time will not be honored. Report all merchandise shortages by email to [email protected]  Please include the following information:
  • State if the item was or was NOT on the packing slip.
  • Provide the tracking numbers if multiple shipments were received.
  • State if there was any damage to the shipping container.

 

About Customer Service

During business hours you can call us or send us an email. Our customer service representatives are ready to assist you with any questions or issues. After hours, please click on the Contact Us link to submit a support request and we will address your concern on the next business day.

Call: 1-786-682-7663 
9:00am-6:00pm (EST), Monday-Friday

Email Customer Service Department: [email protected]

All in Tools USA LLC,
14260 SW 136th Street, Suite # 19
Miami, Florida 33186

 

About Shopping with Us

 Do you accept Purchase Orders?

We do accept Purchase orders, but credit terms are subject to approval.

What about my privacy?

 

• All in Tools USA LLC, has developed relationships with our customers based on respect and integrity.
• We are aware of the trust and confidence you demonstrate when you visit our website and provide us with information. We will never share your email address, phone number, billing/shipping address, or credit card information with any unrelated 3rd parties except as necessary to fulfill your order. After ordering, your email will be contacted for subsequent deals, specials, and promotional messages from us. We do not sell or rent our customer information. You are welcome to update, change, or unsubscribe at any time.
• We value your trust, and we commit to you that we will treat your information with the same honesty and sensitivity that we would treat our own.

Is ordering secure?

• All orders and transactions involving release of personal information are encrypted using the latest 256-bit SSL encryption technology. Encryption is a process by which we use software to scramble your credit card number and personal information so that they are unreadable by anyone inlcuding Us.
• We only process credit/debit cards through Paypal, and the customer is the only authorized to enter the card information on the website, we will never ask for that information.